Durham Regional Council has won the TECHNATION Innovation Award for its myDurham 311 voice service project for smart home devices. The awards recognize Canadian technology talent and initiatives that use technology to improve efficiency, introduce new services, solve problems, and grow businesses. The region won the IoT Awards category.
The winners were announced at an online award ceremony on November 30 at the Canada Future Digital Innovation Awards & Summit hosted by the CIO. At the same event, myDurham 311 Voice Service was also recognized as one of the winners of Canada’s 2022 CIO Awards. The award recognizes the world’s most innovative technology initiatives and organizations.
myDurham 311 voice service for smart home devices is the first solution for the Canadian community. It uses smart home devices like Alexa and Google to provide area service information. It makes it easy to find information about Durham Region: elected officials, regional agency, garbage collection, nearest bus stop or when the next bus to Durham Region will be.
Durham Regional Information Officer (CIO) Kalyan Chakravarty was previously a finalist for the Canada TECHNATION Ingenuity Award in the Public Sector Disruptor category. The award recognizes leaders and change agents in the Canadian public sector whose leadership has disrupted and/or dramatically changed the way governments at all levels do business with citizens and/or businesses. and improving well-being through the use of technology.
The myDurham 311 project is a regional initiative that uses technology to improve customer service. Our goal is to make it easy for our customers to connect with the Durham area by phone, email, online or in person. Residents can use the voice service of the myDurham 311 smart home device by Google “Ok Google, talk to myDurham 311.” If you use Alexa, they might say, “Alexa, open myDurham 311.”
“The myDurham 311 voice service uses technology that is accessible to everyone to access information about services in the area. This is an innovative project and we look forward to continuing our work to do so. make Durham as connected and accessible as possible. We’re excited about this work. Recognized and recognized by TECHNATION and CIO Awards Canada.”
– Elaine Baxter-Trahair, Regional Administrative Manager, Durham
Thank you to TECHNATION and CIO Awards Canada for recognizing the design of myDurham Language Services 311. Our Durham Regional Team worked hard behind the scenes to make this a reality. This is just one of many. how we use technology to improve our customers We look forward to continued success and for our residents We open up new ways to communicate.
– Kalyan Chakravarthy, Chief Information Officer, Durham . Region